The new guidelines will not allow vehicles to queue up for more than 100 metres.
In an effort to ensure minimal waiting time at toll plazas, the National Highways Authority of India (NHAI) has issued guidelines to ensure that the service time is not more than 10 seconds per vehicle even at peak hours at the toll plazas on National Highways.
Additionally, the new guidelines will not allow vehicles to queue up for more than 100 metres. While at most of the toll plazas, there is very little waiting time after FASTag was made mandatory, there are still queues of waiting vehicles of more than 100 metres due to some reason. If this happens, vehicles will be allowed to pass without paying toll till the queue comes within 100 meters from the toll booth. For this purpose, a yellow line at a distance of 100 meters from toll booth will be marked in each toll lane. This step is being taken to inculcate a sense of accountability in toll plaza operators.
Since NHAI has transitioned to 100% cashless tolling from mid of Feb 2021, the overall FASTag penetration in NHAI Toll Plazas has reached 96% and many toll plazas have 99% penetration. Keeping in view the growing Electronic Toll Collection (ETC) penetration in the country, NHAI has plans to have a new design for toll plazas. Upcoming toll plazas will be constructed as per traffic projections for the next 10 years.
NHAI claims that commuters are increasingly looking at FASTag as a toll payment option as it nullifies the chances of any human contact between the drivers and the toll operators. This ensures social distancing, which is essential to prevent the spread of Covid-19.
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