Top tips for safe Airport parking
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John Paton and his wife, Sheila, arrived at Newcastle Airport when they were told the car parking service he had paid for was “not in operation at the moment”. Despite buying his airport parking days earlier with Ryanair, John Paton and his wife, Sheila, were met with puzzled faces instead of the meet and greet service by Looking4Parking he had paid for.
The couple, both 69, arrived in good time at Newcastle Airport and were set to head to Malaga in Spain.
John claims he called the number on the parking voucher he had been sent by Ryanair – only to find there was no-one to answer his call, or collect his car.
The second time he called, he claims a recorded message told him the service was “not in operation at the moment”.
The driver, from Monkseaton in north Tyneside, said it was lucky they arrived early, otherwise they would have missed their flight.
He added: “The message put us in a panic, as our flight time was getting nearer, so we went to the on-site airport parking office, to be told that our voucher was not valid at the airport.
“We had no choice but pay for more parking through the airport’s official site and had to pay another £66.99 to park.
“It was awful – we were conscious that we were running out of time to get through security to catch our flight.
“The whole thing was very stressful.”
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Ryanair and Newcastle Airport have confirmed there was a problem with parking at the airport, they can’t agree who is to blame for the mix-up.
John and Sheila made it to Malaga and enjoyed their holiday, but were intent on finding out exactly what had gone wrong upon their return to the UK.
They contacted Ryanair as the booking was made through their website and the payment went to them.
The holidaymakers claim they were told to contact Looking4Parking as the service was provided by them.
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